1. About GrundMind

These Terms and Conditions govern the use of the GrundMind website, assessments, diagnostics, pilot programmes, advisory services, reports, workshops, digital tools, and related services.

The services are provided by:

GrundMind, a brand of Grund Institute
Registered address: Avenue de la Moesette, 1110 Morges, Switzerland
Email: info@grundmind.com
Website: adoption.grundmind.com

In these Terms, “GrundMind”, “we”, “us”, and “our” refer to the legal entity identified above. “You”, “your”, and “Client” refer to the company, organisation, individual professional, or authorised representative using our website or purchasing or participating in our services.

2. Acceptance of these Terms

By accessing our website, completing a GrundMind assessment, registering for a pilot, purchasing services, signing a proposal or statement of work, or otherwise using our services, you agree to these Terms.

Where you act on behalf of an organisation, you confirm that you have authority to bind that organisation.

If a separate written agreement, proposal, order form, or statement of work conflicts with these Terms, the separately signed document will take precedence for the conflicting provision.

3. Business-to-Business Services

GrundMind services are intended primarily for companies, public bodies, professional organisations, institutions, and individuals acting in a professional or commercial capacity.

Unless expressly agreed otherwise in writing, our services are not intended for consumers purchasing services exclusively for personal or household purposes.

4. Description of Services

GrundMind may provide services including:

• AI adoption assessments and organisational surveys
• AI adoption diagnostics
• business value, workflow, cognitive, governance, and capability analyses
• adoption scoring and benchmarking
• value leakage estimates
• leadership interviews and workshops
• executive reports and recommendations
• prioritised AI adoption roadmaps
• pilot programmes
• advisory and implementation support
• milestone and progress reviews
• adoption and ROI measurement
• coaching, facilitation, and organisational change support
• access to digital dashboards, portals, questionnaires, and related materials

The precise scope, timetable, deliverables, responsibilities, and fees will normally be defined in a proposal, order form, statement of work, or other written agreement.

5. Nature of the Services

GrundMind provides diagnostic, analytical, strategic, and advisory services.

Our assessments, scores, findings, reports, roadmaps, forecasts, benchmarks, and recommendations are decision-support tools. They do not constitute:

• legal advice
• tax advice
• accounting advice
• regulated financial advice
• cybersecurity certification
• formal compliance certification
• an audit opinion
• a guarantee of business performance
• a guarantee that AI adoption or a particular AI initiative will succeed

The Client remains responsible for its business decisions, technology choices, implementation activities, risk acceptance, employee management, governance, and regulatory compliance.

6. No Guaranteed Results

GrundMind will perform the services with reasonable professional care and skill.

However, AI adoption depends on factors outside our control, including leadership decisions, available resources, employee participation, technical systems, organisational culture, market conditions, data quality, governance, and implementation discipline.

We therefore do not guarantee:

• a particular adoption score
• a specific increase in revenue or productivity
• a specific return on investment
• adoption within a fixed period
• successful scaling of any AI initiative
• acceptance of AI by every employee
• the accuracy of projections based on incomplete or inaccurate information

Any targets, timelines, forecasts, ROI estimates, or expected outcomes are indicative unless expressly guaranteed in a signed agreement.

7. Client Responsibilities

The Client agrees to:

• appoint an authorised project sponsor or main contact;
• provide timely and accurate information;
• ensure that relevant participants complete assessments honestly and independently;
• obtain any employee, contractor, works council, or internal approvals required for participation;
• provide GrundMind with reasonable access to relevant stakeholders;
• review deliverables and provide feedback within agreed timelines;
• assign internal owners to agreed actions and milestones;
• comply with applicable laws and internal policies;
• avoid submitting confidential, sensitive, or regulated information unless necessary and agreed;
• use the services and deliverables only for lawful organisational purposes.

Delays caused by missing information, unavailable stakeholders, incomplete surveys, or delayed Client decisions may result in changes to the schedule or additional fees.

8. Assessments and Participant Responses

Participants may be asked to complete one or more assessments or surveys.

The Client is responsible for ensuring that participants:

• understand the organisational purpose of the assessment;
• are authorised to participate;
• are not pressured to provide predetermined answers;
• receive any legally required employee or privacy notices;
• do not submit unnecessary personal or sensitive information.

GrundMind may aggregate or anonymise responses when preparing organisational findings. Individual-level responses will not be disclosed to the Client unless this has been expressly communicated to participants and lawfully agreed.

GrundMind may exclude incomplete, duplicated, manipulated, abusive, or unreliable responses from its analysis.

9. Diagnostic Methodology

GrundMind's methodology, scoring models, questions, weightings, taxonomies, frameworks, algorithms, benchmarks, templates, reports, and analytical logic are proprietary.

The Client receives the right to use its final deliverables for its own internal business purposes. The Client does not receive ownership of the underlying methodology or the right to reproduce the GrundMind assessment system.

Scores and benchmarks may evolve as the methodology develops, more data becomes available, or models are recalibrated. Results produced at different times may therefore not always be directly comparable unless GrundMind confirms otherwise.

10. Pilot Programmes

Where GrundMind offers a free or paid pilot:

• the pilot scope is limited to the activities expressly described;
• the pilot may be limited by participant number, duration, business unit, geography, or number of assessments;
• any timeline is dependent on timely Client participation;
• GrundMind may decline or discontinue a free pilot where participation is insufficient or the intended use is unsuitable;
• continuation beyond the pilot requires a separate agreement;
• a free pilot does not create an obligation for GrundMind to provide unlimited advisory, implementation, or support services.

Unless otherwise agreed, the Client remains responsible for implementing recommendations arising from the pilot.

11. Advisory and Implementation Support

Where ongoing advisory support is included, GrundMind may assist the Client with:

• prioritising interventions;
• defining milestones and success metrics;
• reviewing progress;
• identifying new adoption barriers;
• facilitating leadership alignment;
• recommending corrective actions;
• measuring adoption and business outcomes;
• keeping relevant stakeholders accountable.

GrundMind does not assume operational control of the Client's organisation. Client management retains responsibility for decisions, execution, staffing, internal communications, and allocation of resources.

12. Fees, Invoicing, and Taxes

Fees will be stated in the applicable proposal, order form, subscription plan, or statement of work.

Unless otherwise stated:

• fees are quoted in CHF;
• fees exclude VAT and other applicable taxes;
• invoices are payable within 30 days of the invoice date;
• bank charges are payable by the Client;
• overdue amounts may accrue default interest at the rate permitted by applicable Swiss law;
• GrundMind may suspend services where an undisputed invoice remains overdue after written notice.

Prepaid, fixed-price, pilot, subscription, and retainer fees are non-refundable once the relevant work has started, except where otherwise required by law or agreed in writing.

13. Changes to Scope

Requests outside the agreed scope may require:

• a revised timetable;
• a new proposal;
• additional fees;
• additional participant licences;
• additional workshops or advisory hours.

GrundMind will inform the Client before performing material out-of-scope work that will incur additional charges.

14. Cancellation and Rescheduling

The cancellation terms in the applicable proposal or order form will apply.

Unless otherwise agreed:

• workshops or meetings cancelled less than two business days in advance may be charged in full;
• external costs already incurred are non-refundable;
• delays of more than 30 days caused by the Client may require rescheduling and revised pricing;
• GrundMind may terminate an inactive project after reasonable written notice.

15. Intellectual Property

All pre-existing and independently developed intellectual property belonging to GrundMind remains the exclusive property of GrundMind, including:

• the GrundMind name and branding;
• assessment questions;
• scoring systems;
• diagnostic models;
• frameworks;
• taxonomies;
• software;
• dashboards;
• templates;
• report structures;
• training materials;
• graphics and visual models;
• benchmarking data;
• methods and know-how.

Subject to full payment, GrundMind grants the Client a non-exclusive, non-transferable, revocable licence to use final Client-specific deliverables for its internal business purposes.

The Client may not, without written permission:

• resell or commercially distribute deliverables;
• reproduce or administer the assessments independently;
• reverse-engineer the methodology;
• remove ownership notices;
• publish scores, reports, or benchmarks externally;
• use the materials to create a competing product or service;
• train an AI model on GrundMind proprietary materials;
• share access credentials with unauthorised parties.

16. Client Materials

The Client retains ownership of information, documents, data, trademarks, and materials it provides to GrundMind.

The Client grants GrundMind a limited right to use those materials solely to provide, secure, improve, and administer the agreed services.

The Client confirms that it has the necessary rights and permissions to provide those materials.

17. Aggregated and Anonymised Data

GrundMind may use aggregated and appropriately anonymised information derived from service delivery to:

• improve its methodology;
• develop benchmarks;
• conduct research;
• validate scoring models;
• produce statistical insights;
• improve products and services.

Such use must not reasonably identify the Client, individual participants, or confidential Client information.

GrundMind will not publicly identify the Client as a customer or use the Client's logo without prior permission.

18. Confidentiality

Each party agrees to protect confidential information received from the other party and to use it only for the agreed purpose.

Confidential information includes non-public business, technical, organisational, financial, strategic, personnel, and commercial information.

Confidentiality obligations do not apply to information that:

• was already lawfully known;
• becomes publicly available without breach;
• is independently developed;
• is lawfully received from a third party;
• must be disclosed by law or competent authority.

Where legally permitted, the receiving party will notify the disclosing party before a compelled disclosure.

These confidentiality obligations continue for five years after the end of the engagement, while trade secrets remain protected for as long as they remain trade secrets.

19. Data Protection

Each party will comply with applicable data-protection law.

GrundMind will process personal data for purposes including:

• providing and administering services;
• communicating with clients and participants;
• managing assessments;
• preparing reports;
• maintaining security;
• managing billing and contracts;
• improving services where legally permitted.

Further information should be provided in a separate Privacy Policy and, where GrundMind processes personal data on behalf of a Client, an appropriate Data Processing Agreement.

The Swiss Federal Act on Data Protection protects natural persons in relation to the processing of their personal data and establishes obligations relevant to organisations processing such information.

The Client must not provide special categories of personal data, highly sensitive personal data, medical information, political or religious information, employee disciplinary data, or other sensitive content unless GrundMind has expressly agreed and suitable safeguards are in place.

20. Third-Party Services

GrundMind may use third-party providers for hosting, analytics, communications, surveys, videoconferencing, payment processing, document management, artificial intelligence, or other operational functions.

GrundMind is not responsible for third-party products selected or controlled by the Client.

Where third-party terms apply directly to the Client, the Client is responsible for reviewing and accepting them.

21. Artificial Intelligence

GrundMind may use AI-enabled tools to support analysis, drafting, research, categorisation, summarisation, or service administration.

Where appropriate, GrundMind will apply human review to material Client deliverables.

The Client must not assume that AI-generated or AI-assisted output is error-free. Recommendations should be evaluated in the context of the Client's business, legal, technical, and regulatory requirements.

Client confidential information will not knowingly be used to train publicly available third-party AI models unless expressly authorised.

22. Website Use

You may use the GrundMind website only for lawful purposes.

You must not:

• attempt unauthorised access;
• interfere with website security;
• introduce malware or harmful code;
• scrape or systematically extract content;
• impersonate another person or organisation;
• copy proprietary content for commercial use;
• use the website to infringe third-party rights;
• submit false or misleading information.

GrundMind may restrict access where misuse or security risks are suspected.

23. Website Availability and Content

We aim to keep the website accurate and available but do not guarantee uninterrupted access.

Website content is general information and may be modified without notice. It should not be treated as a substitute for a Client-specific diagnostic or professional advice.

GrundMind is not responsible for decisions made solely in reliance on general website content.

24. Limitation of Liability

To the maximum extent permitted by applicable law, GrundMind will not be liable for:

• indirect or consequential loss;
• loss of profits, revenue, opportunity, anticipated savings, goodwill, or reputation;
• business interruption;
• losses arising from Client implementation decisions;
• losses caused by inaccurate or incomplete Client information;
• failures of third-party systems;
• unauthorised use of Client credentials;
• decisions made without appropriate professional review.

GrundMind's aggregate liability arising from an engagement will not exceed the fees paid or payable by the Client for the affected services during the six months preceding the event giving rise to the claim.

This limitation does not apply where liability cannot lawfully be excluded or limited, including where applicable in cases of wilful misconduct or gross negligence.

25. Indemnification

The Client will indemnify GrundMind against third-party claims, losses, or costs resulting from:

• unlawful Client instructions;
• Client-provided content that infringes third-party rights;
• misuse of GrundMind materials;
• failure to obtain necessary participant or employee permissions;
• unauthorised publication or distribution of reports;
• the Client's violation of applicable law.

This provision applies only to the extent the claim was caused by the Client.

26. Suspension

GrundMind may suspend access to services where reasonably necessary because of:

• non-payment;
• security risks;
• unlawful use;
• material breach;
• threats to systems or participants;
• failure to cooperate;
• a legal or regulatory requirement.

Where practicable, GrundMind will provide notice and an opportunity to remedy the issue.

27. Term and Termination

These Terms apply for as long as you use the website or services.

Either party may terminate an ongoing engagement according to the applicable proposal, order form, or statement of work.

A party may terminate immediately by written notice if the other party:

• commits a material breach and fails to remedy it within a reasonable period;
• becomes insolvent;
• uses the services unlawfully;
• materially compromises confidentiality, data protection, or security.

Termination does not affect accrued payment obligations or provisions intended to survive, including confidentiality, intellectual property, liability, and governing law.

28. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, epidemics, governmental action, major telecommunications failure, cyber incidents affecting critical providers, power outages, or labour disruption.

The affected party will notify the other party and take reasonable steps to reduce the impact.

29. Assignment and Subcontracting

The Client may not assign its rights or obligations without GrundMind's written consent.

GrundMind may use appropriately qualified subcontractors and service providers while remaining responsible for the agreed services.

GrundMind may assign the agreement in connection with a merger, restructuring, sale, or transfer of its business.

30. Communications

Formal notices under an engagement must be sent by email or registered post to the contact details stated in the applicable agreement.

Operational communications may take place through email, videoconferencing, project-management systems, or other agreed channels.

31. Amendments to these Terms

GrundMind may update these Terms to reflect changes in services, operations, or legal requirements.

The updated version will be published with a revised effective date.

Material changes affecting an active paid engagement will not apply retroactively where doing so would materially disadvantage the Client, unless required by law or agreed in writing.

32. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be replaced, where possible, by a valid provision that most closely reflects its commercial purpose.

33. No Waiver

Failure to enforce a right does not constitute a waiver of that right.

34. Entire Agreement

These Terms, together with any signed proposal, order form, statement of work, data-processing agreement, and privacy policy, constitute the agreement between the parties concerning the relevant services.

They replace prior discussions or representations concerning the same subject matter.

35. Governing Law and Jurisdiction

These Terms and any related contractual relationship are governed by the substantive laws of Switzerland, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts of Morges, Canton of Vaud, Switzerland, will have exclusive jurisdiction, subject to any mandatory jurisdiction required by applicable law.

36. Contact

Questions about these Terms may be sent to:

GrundMind
Avenue de la Moesette
1110 Morges
Switzerland

Email: info@grundmind.com
Website: adoption.grundmind.com